Seminar aims and objectives
This course is designed to give you the necessary knowledge and tools to be able to communicate assertively in all situations.
For more information on customised training on career management please contact Sandra Cassidy (+44 (0)1243 551311).
e-Learning
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Assertiveness skills
The course will help you to:
- Learn the differences between passive, aggressive and assertive behaviour
- Analyse typical situations you have experienced and work out how you could have been more assertive
- Understand the links between assertiveness, self esteem and confidence
- Manage difficult people and situations
- Develop better working relationships
Programme outline:
- Defining assertive, aggressive and passive behaviour
- Verbal and non-verbal behaviour
- Saying 'no' without difficulty
- The techniques of assertion
- Developing confidence and self esteem
- Delivering and receiving criticism and praise
- Conflict management
- Dealing with anger and frustration
- Personal action planning - steps you need to take
The course includes customised exercises for the participants and will incorporate authentic material.